First things first. Did you successfully checkout? You should have received an order confirmation email from us upon successful checkout. If you did not - there is a good chance you never completed your order OR you mis keyed your email address when checking out. If you did receive a confirmation email successfully consider the following before contacting us:
- Have you given us enough time to process and ship your order? If you ordered after before 11am PST during the business week you should receive confirmation within 8 hours. If you placed your order after 11am you should receive confirmation in the next 24 hrs. If you placed your order after 11am on a Friday you will not receive shipping confirmation until the following Monday.
- Does your order require customization? Please allow 2-3 business days for us to complete basic customization (Foam only, no HPL customization). If you customized your HPL please allow 5-7 business days to complete your order as the board is built from scratch.
- Did our email get sent to your spam folder?
If you have verified the information above, please contact us immediately so we can get your order on it's way!