Where is my DB Skimboards order?

First things first. Did you successfully checkout? You should have received an order confirmation email from us upon successful checkout. If you did not - there is a good chance you never completed your order OR you mis keyed your email address when checking out. If you did receive a confirmation email successfully consider the following before contacting us:

  1. Have you given us enough time to process and ship your order? If you ordered after before 11am PST during the business week you should receive confirmation within 8 hours. If you placed your order after 11am you should receive confirmation in the next 24 hrs. If you placed your order after 11am on a Friday you will not receive shipping confirmation until the following Monday.
  2. Does your order require customization? Please allow 2-3 business days for us to complete basic customization (Foam only, no HPL customization). If you customized your HPL please allow 5-7 business days to complete your order as the board is built from scratch.
  3. Did our email get sent to your spam folder?

If you have verified the information above, please contact us immediately so we can get your order on it's way!