Why did my order fail to process?
- Your credit card credentials had an error IE card number mistyped, wrong expiration date, etc.
- Your bill to address did not match what your credit card company has on file
- Your credit card is past its credit limit
Where is my order? I never received a tracking number?
- Your tracking email may have been filtered to your "spam folder" check their or search USPS for our email
- Log back into our website and click your name in the upper right hand corner - your order history and tracking number will be displayed here. Go to www.usps.com and enter your tracking number on the home page in "Track" dialog box.
- Buyer is responsible for freight expenses (inbound and outbound) on any returned items
- Customizable products are non-refundable after purchase.
- More information about our return policy may be found by clicking here
How do I get sponsored?
- You must be at least 16-years of age to apply to become a sponsored rider.
- Click here for more information and to apply.
Will you sponsor my event?
- We do sponsor select skimboarding events.
- To apply: Click Here
How long does it take to get a custom skimboard?
- It typically takes about 2 to 6 business days after the order has been placed until we can finish the board and ship it to you.
What board is right for me?
- You can use our board buying guide to figure out what skimboard is perfect for your size and riding style.
- Click here to view the buying guide
Where is the best skimboard spot near me?
- We have slowly been adding new skim spots to our skim spot finder and there might be a spot near you.
- Take a look at our flatland skim spot finder: Click Here
I love your brand how can I see more?
Follow us on Social Media:
Want some stickers to show some love for our brand?
- Follow this link to find out how to get some DB stickers!
- Click Here