Our Commitment to You
We know you want your gear fast and we're dedicated to make that happen. Your happiness is our number one priority! If you have any questions on freight rates, shipping times, or your current order don't hesitate to contact us. Please note that due to an increase in fraudulent orders that have been attempted to be placed, on some international orders we may contact you the customer to confirm address / payment details via email or phone.
UPS Fees due on delivery
The goods you purchase from the United States may be subject to import duty that is collected at the time of delivery. Please be aware this is not included in your transaction total on our website and must be paid to the postman or customs office when you receive your package. In addition to duty, UPS charges a brokerage fee (USPS does not), this fee is either $10 or 2.7% of the order total. UPS allows you to pay your brokerage and tariffs ahead of time. Call (1-800-742-5877) to pay early and eliminate the need for payment on delivery.
Delivery Services and Freight Times
Below is a chart of the international freight services we offer. Please keep in mind shipping times are estimated - delays may happen due to customs and brokerage.
|Service||Tariff's||Brokerage Fee||Shipping Time|
|USPS Priority Mail International||Charged at delivery||None||6 - 10 business days|
|USPS Express International||Charged at delivery||none||3-5 days|
|UPS Worldwide Expedited||Charged at delivery||Greater of $10 or 2.7%||3-5 days|
What Shipping Service to Choose?
Pros of Shipping UPS
You will get your order fast; UPS is faster and more reliable than USPS.
Cons of Shipping UPS
It's more expensive. UPS charges a brokerage fee while USPS does not.
Pros of Shipping USPS
It's cheap. You won’t pay a brokerage fee and their freight rates are very competitive!
Cons of Shipping USPS
USPS is slow. Be aware that USPS frequently delivers late and have a higher lost package rate.
Fast Shipping Guaranteed
All orders (except custom complete longboards) received during the business week (Mon-Fri) before 11am PST will be shipped same day. Orders received after 11am PST will be shipped the following business day. Orders received after 11am PST on Friday will be shipped the following Monday. Does your order require customization? Please allow 1-3 additional business days for orders placed through our board builder.
You will receive a confirmation email when your order is successfully shipped containing a tracking number. Once your order has been picked up you will be contacted again by shipping carrier alerting you to the status of the shipment.